Terms & Conditions

Your Contract is with HAKA TOURS NZ Ltd referred to as “HAKA TOURS”.

A deposit of 5% is required at the time of booking, or full payment if booking is inside 60 days of departure, to secure your reservation.

All fares published supersede all prices previously advertised. Stated duration counts day of departure and day of return. HAKA TOURS reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by HAKA TOURS within the specified time. Prices include New Zealand Government Goods and Services Tax (where applicable).

As per brochure, HAKA TOURS reserves the right to make changes to itineraries or cancel any trip, including a guaranteed trip, at any time prior to departure if something beyond the control of HAKA TOURS deems it necessary including natural disasters, political instability, terrorism, weather, cultural conditions or other external events. It is imperative that pax download the most up to date information from our website just prior to their trip departing.

If HAKA TOURS cancels a trip on which you are holding a fully paid booking you may choose between an alternative trip or a full refund. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, or non-refundable flights. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price.

Please be aware that if you have booked through a third party like a travel agent, their cancellation policy and terms and conditions may differ to our own. Be sure to check their particular terms and conditions, including cancellation policy, as they will apply. No refund will be made if you voluntarily leave a trip for any reason, this includes refund of accommodation, transport, sightseeing, meals or services not utilised.

Age/Child Policy
HAKA TOURS offer adventure holidays across New Zealand are designed for travellers aged between 18 to 40. In practice, this means that travellers under the age of 18 or over the age of 40 cannot travel without prior agreement by our operational staff. Please get in contact if you are outside of this age bracket to discuss.

Local Partners
In many parts of New Zealand HAKA TOURS works with highly reputable local specialist operators. These local partners are all passionate about the activities they operate and offer the same high standards as HAKA TOURS.

Luggage Limits
Within New Zealand, each passenger is entitled to take one case, the sum of its length, width and depth not to exceed 160 cm (63 inches), weight limit 20 kilos along with a small day pack. Airlines permit only one cabin bag per person, in which personal items such as cameras, make-up etc. should be carried thought you need to check with your airline provider as to their specific requirements. Over-limit luggage cannot be carried. Baggage is at 'owner’s risk'. Most Hotels & Hostels offer storage services for additional luggage.

Important Information Exclusion of Liability
1.    Whilst HAKA TOURS will take all reasonable steps to provide an enjoyable tour, it accepts no liability for any loss of enjoyment experienced by passengers due to circumstances beyond its control. HAKA TOURS further accepts no liability for any loss beyond its reasonable control and provides no warranties in addition to those set out under the The Fair Trading Act 1986, and nothing herein restricts any passenger from exercising their rights and remedies pursuant to law.
2.    Your Travel Agent will forward booking confirmations and other payments to HAKA TOURS on your behalf, but your Travel Agent is not our agent for the purpose of receipt of monies. Receipt of booking confirmations and subsequent payments by the travel agent does not constitute receipt of those monies by HAKA TOURS and the Travel Agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of HAKA TOURS in respect to any monies paid to the passenger's Travel Agent unless and until HAKA TOURS notifies the passenger (by way of a booking confirmation advice or payment receipt advice) that monies have been received by HAKA TOURS.
3.    The optional tour excursions are not operated by, or at the direction of, or on behalf of HAKA TOURS, its employees or agents or any other persons or companies associated with HAKA TOURS. All Optional Activities are an additional cost to the tour price and by taking bookings for these tours, HAKA TOURS acts as each optional tour operator's agent.
4.    These tours include the services of operators other than HAKA TOURS e.g. hoteliers, airlines and optional tour excursions, which are not under the direct control of HAKA TOURS, and whilst HAKA TOURS takes all reasonable care in selecting these operators, it cannot accept responsibility for those operators' conduct or the conduct of their representative employees or agents or for any ramifications of that conduct.
5.    On tours including activities such as trekking, swimming and snorkelling, passengers accept that degrees of risk are involved.
6.    No passenger will be permitted to embark or continue on tour while their mental or physical condition is, in the opinion of any representative of HAKA TOURS, such as to render them incapable of caring for themselves, or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. HAKA TOURS will not be responsible for expenses resulting in such persons being precluded from completing the tour.

Amendment Fees
A charge of $25 NZD will apply to any addition or modification requested after the original booking has been confirmed. If there is any change to the price of the tour you change your booking to, since the time of your original reservation, the new tour price will apply to the new reservation.

Itineraries
Itineraries are subject to alteration without notice and intended as a guide only. Alterations may come about due to road or weather conditions, strikes, public holidays, local festivals and cultural or other reasons. Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions that may necessitate alterations to itinerary with little or no notice. Any additional expense incurred by the passenger is not HAKA TOURS responsibility. HAKA TOURS can give no guarantee as to the exact arrival and departure times for carriers and operators used by HAKA TOURS in the tour and HAKA TOURS will not be liable for failure to make HAKA TOURS with any other services or attractions beyond its control.

As is normally the case with group tours, a minimum number of bookings are required in order for a tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative date (or, of course, a full refund of monies paid). The date on which the decision is made whether a tour will operate is usually four weeks before the scheduled departure date.
In the event of a breakdown or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than those specified to ensure the operation of a tour.

Smoking
Government regulations forbid smoking in tourist coaches. Requests for smoking/non smoking rooms will be passed on to accommodation providers but cannot be guaranteed.

Customer Feedback
If a problem occurs during your tour, then in your own best interests you should advise your Tour Manager immediately so that steps can be taken to resolve the matter there and then. If you remain dissatisfied, any complaint must be made in writing to us within 30 days.

Travel Insurance
We strongly recommend passengers to take out travel insurance to cover any unforeseen circumstances that may arise (including cancellation fees, medical and curtailment expenses, loss of luggage, early departure from tour due to death or illness etc.). Your insurance should provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We recommend it also covers any unforeseen circumstances which may arise (including cancellation fees, curtailment expenses, loss of luggage, early departure from tour due to death or illness etc). We strongly recommend that you take our travel insurance at the time of booking. Ask your Travel Agent or consultant for more information.

Fitness and Medicals
Some activities are strenuous of nature. Passengers should be of reasonable health and fitness and carry all required medication. HAKA TOURS must be advised of any prior medical conditions at time of booking.

Our Awesome VIP Cards

We are happy to give 10% off to those few special people who have been given one of our "I think you're awesome" VIP cards, but some conditions do apply (see below). If you wish to claim your discount, please drop us an email with the full name of the person written on your card! We will then issue you with an official discount code to be used when booking on tour.

1. 10% off only applies to our Adventure or Snow Tours. It is not valid for activities (which we already discount enough)!
2. One card per person only. Cards can not be shared with multiple people, nor used more than once.
3. The discount may not be used in conjunction with some other offers, e.g. early or late booking deals. If you are unsure what this includes just ask!
4. The full name of the referee must be written on the card and must be of either a) one of our staff members or b) a previous tour member and must be written on by them. Any other person's name deems the card invalid.
5. Card must then be handed to tour guide on day 1 of your tour.