Frequently Asked Questions

Although it may look small on the world map, there is a lot to see in New Zealand and the country contains some mountainous terrain which means that although two destination may look close on a map (Queenstown and Milford Sound, for instance), there is a lot of driving time between them. If you have  a week or less, we recommend choosing one island to thoroughly explore it, rather than rushing to tick them both off your list. Read more about the differences between the North Island and the South Island.

Your account manager will discuss with you whether you need to apply for a visa to enter New Zealand. Please have a read of this NZ visa information sheet we have prepared.

As per regulations, our tour advisor team can provide you with a visa invitation letter once you confirm your planned tour and have paid 50% of the tour cost.

You can secure your dream trip with a 20% deposit which will allow us to make all the arrangements and book your accommodation, vehicle, guide and activities. Final payment is due two months prior to the tour start date, which means that if you’re travelling within two months of booking, full payment is needed to confirm.

Once you have registered your interest for the tour and we receive final numbers, we will email you an invoice and you can pay for your tour via bank transfer or by credit card. It’s that easy!

We strongly recommend taking out travel insurance once you have booked your tour.

The North Island is typically warmer than the South Island; however at any time of year we can expect rain and cold winds. We are known to have four seasons in one day, but fingers crossed we will have nice weather while you are here!

In summer, you can expect the highest temperatures to be around 20–25˚C on average, and about 10–15˚C on average in winter.

Autumn or Fall is a great time to travel around New Zealand, as you can expect fairly settled weather while still experiencing long sunny days that linger into early Autumn while escaping the busy crowds of summer. As an example, the average high in March for Queenstown is 19° Celsius and a low of 7° Celsius.

The weather in New Zealand can change radically, so you need to be prepared for every season.

If you’re visiting in summer, we strongly suggest that you bring sunglasses, hats or caps and your preferred sunscreen as the sun can be quite strong and bright.

Layering your clothes is the key to being happy in any climate. Pack t-shirts that are comfortable to layer over the top of and pack jumpers and jackets that sit snugly over each other. A waterproof and windproof jacket will see you toasty and dry.

Don’t forget to bring swimwear as New Zealand is known for its thermal pools – a great way to keep warm even in the cooler winter air.

We run a tour tabs service on our tours. This means that any activities and expenses can be organised and settled by your Haka guide while on the road without you having to deal with individual payments for the group. Additionally, this means that any cancelled activities which offer refunds can be added to your tour tabs as a credit. This tour tab is then settled at the end of your tour and can be processed by credit card.

Yes – our tour guides go through certified First Aid Courses every two years which is the standard in New Zealand. They can assist until professional help can be reached if required.

Driving in New Zealand is a different experience to driving in many other countries. New Zealand terrain can be hilly and mountainous and roads can be narrow and the weather can change very quickly, so there is a lot to consider. See this New Zealand Transport Authority driving guide for further information.